Terms of service
Last updated 13 April 2026.
1. Introduction.
1.1. About us. These are the terms and conditions (Terms) of Freya Black trading as Freya Mabel Makes, with a place of business at 2 Woodend, Blair Atholl, Pitlochry, Perthshire, PH18 5TN (we, us or our).
1.2. About these Terms. These Terms explain:
(b) your purchase of products from our Website (Products).
1.3. Acceptance of these Terms. By using our Website or buying Products from us, you agree to these Terms. If you don’t agree, please don’t use our Website or purchase Products.
1.4. Amendments to these Terms. We may update these Terms now and then. Any changes will be posted here, so please check back periodically. By continuing to use our Website, you’re agreeing to any updates. Any changes to the Terms will not affect any order that we have already accepted.
1.5. Headings. The headings in these Terms are for convenience only and do not affect their interpretation.
1.6. Consumer. A “consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
2. Use of the Website.
2.1. We may make changes to our Website. We may change or update our Website to reflect changes in our Products or business priorities.
2.2. We may suspend or withdraw our Website. Our Website is free to use, but we can’t guarantee it’ll always be available or uninterrupted. We may suspend or withdraw the Website when needed, but we’ll try to give notice if it’s a major change. You are responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and comply with them.
2.3. Intellectual property and use of our designs. All intellectual property rights in our Products, designs, content, techniques, materials, processes, patterns and any related know-how (whether made available via our Website, Products, communications or otherwise) remain our property or the property of our licensors. You may use our Products and any materials or information provided by us for your own personal, non-commercial use only. You must not copy, reproduce, replicate, adapt, distribute, teach, sell, licence or otherwise commercially exploit any ofour designs, Products, techniques, materials or content (in whole or in part) without our prior written consent. You must not use our Products, designs or content to create or supply competing products or services that are derived from or substantially similar to our designs. We reserve the right to take action where we reasonably believe our intellectual property rights have been infringed.
2.4. Prohibited uses. You must not misuse our Website by introducing harmful materials (e.g., viruses) or by trying to gain unauthorised access. You must not knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which it is stored, or any server, computer or database connected to it. You must not interfere with, damage or disrupt any part of our Website or related systems. Doing so may result in reporting to law enforcement authorities and your right to use the Website will cease immediately.
2.5. Third party links. Our Website may contain links to third party websites or resources. These links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them. Such links should not be interpreted as approval or endorsement by us.
2.6. Website security. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Website and we recommend that you use your own virus protection software.
2.7. No scraping or AI use. You must not conduct, facilitate or permit any text or data mining, web scraping or similar activity in relation to our Website or its content for any purpose, including the development, training, fine-tuning or validation of any artificial intelligence system or model, except to the extent such restriction is not permitted by law.
2.8. Linking to our Website. You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any association, approval or endorsement by us where none exists. We reserve the right to withdraw linking permission without notice.
3. Ordering Products.
3.1. About the contract. When you place an order, you’re making an offer to buy. We’ll accept your order by sending a confirmation email, and that’s when a contract is formed.
3.2. Description and specification of Products. We’ve made every reasonable effort to ensure that our Products match the descriptions, photos, and illustrations provided in our sales and marketing materials. While we aim for accuracy, we can’t guarantee that all descriptions, photos, and illustrations will be 100% accurate, as actual Product colours, appearance, and fit may differ slightly due to display settings, lighting, or minor manufacturing variations. This doesn’t, however, limit or exclude our liability for any mistakes that occur due to negligence on our part. We’re legally required to supply Products that meet the specifications of the contract. If you find that a Product doesn’t conform to the contract, please refer to clause 4 on how to address the issue.
3.3. Natural materials. Our Products are handmade using natural and textile-based materials, including materials such as canvas, felt, thread and wood. Because of the handmade nature of the Products and the natural variation in such materials, there may be slight differences in colour, tone, texture, size, shape and overall appearance between the Product shown on our Website, any preview image and the final Product supplied. Such minor variations do not amount to a defect.
3.4. Custom tapestries. Certain Products (including custom tapestries) are made to order based on images, designs or specifications you provide. You are responsible for ensuring that any images, designs or instructions you provide are accurate, complete and do not infringe the rights of any third party. By providing any image, design or other content to us for use in a custom Product, you confirm that you have the right to use it for that purpose and you grant us a non-exclusive licence to use, copy and adapt it solely for the purpose of creating and supplying your Product. We reserve the right to refuse to create any Product where we reasonably believe that the image, design or instructions provided may infringe third party rights or are otherwise unlawful.
3.5. Customer materials. Where you provide us with any photograph, image, wording or other material for use in a custom Product, you confirm that you own it or otherwise have all necessary rights, permissions and consents to allow us to use it for that purpose. We may refuse to accept or fulfil any order where we reasonably believe that the material provided may infringe a third party’s rights or is otherwise unlawful or inappropriate.
3.6. Changes to your order. You may change your order at any time before we dispatch the Products by contacting us by email. If your order is changed, we’ll inform you of any change to the Price by email. We may be unable to accept changes to custom-made Products once production has started.
3.7. Changing your mind. If you change your mind, you may cancel your order at any time before we dispatch the Products by contacting us by email to freyamabelmakes@gmail.com. Please refer to clause 5 for details of your cancellation rights. Please note that this right does not apply to custom-made Products once production has started (see clause 5). This is because products made to your specifications or which are clearly personalised are exempt from the usual cancellation rights available to consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3.8. Cancelling your order. We may cancel your order at any time before we dispatch the Products in the following circumstances:
(a) The Products are no longer in stock and we’re unable to re-stock (if, for example, the Products are discontinued); or
(b) An event outside of our control continues (force majeure) for more than 30 days (please see clause 7).
If we cancel your order and you have already paid for the Products, we’ll notify you by email and your payment will be refunded to you within 14 days by bank transfer to your original payment method.
3.9. Price. The price of our Products is shown on our Website at the time of your order, and payment must be made in full before we dispatch your Products. Prices may be updated at any time, but changes won’t affect any orders we have already confirmed. We work hard to ensure our prices are accurate, but they will be re-checked when we process your order. If the actual price is lower than what’s displayed on our Website at the time you placed the order, we’ll charge you the lower amount. If the correct price is higher than displayed, we’ll get in touch to confirm whether you’d like to proceed with the order at the correct price.
3.10. Sale prices. We may offer the Products at sale prices, which we can withdraw at any time and without notice to you. Orders placed while the sale price is in place will be accepted at the sale price, even if we don’t accept your order until after the validity period has expired.
3.11. Currency. Prices are displayed in GBP (£) unless otherwise specified. We’re not responsible for any fluctuations in currency exchange rates and recommend that you confirm your payment currency with your payment provider prior to purchase.
3.12. Taxes. All prices include VAT or applicable local taxes in the country of purchase. If the rate of VAT or applicable local taxes changes between the date of your order and the date of your payment, we’ll adjust the rate of VAT or applicable local taxes that you must pay. Changes in VAT or applicable local taxes won’t affect any prices where we have already received payment from you.
3.13. Shipping costs. Our prices don’t include the cost of delivery. Shipping costs will be added to the total price during the order checkout process.
3.14. Delivery locations . We currently only ship within the UK. If you arrange for the Products to be transported outside the UK after delivery, you will be responsible for customs duties, VAT, or import taxes, which vary by country. We’re not responsible for any customs, VAT, or import charges that may apply. We are not responsible for any such charges or for any loss, damage or delay occurring after delivery has been completed.
3.15. Delivery times and dispatch. When we send you an order confirmation, we’ll provide an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of Products and your location. Delivery will be deemed to have taken place when the Products have been received by you (or another person identified by you) at your chosen delivery address. We deliver within the United Kingdom only. Orders are typically dispatched once per week (usually on a Thursday), although this may vary depending on demand, weather or other circumstances. All delivery timeframes are estimates only and are not guaranteed.
3.16. Title and risk. You own the Products once we’ve received payment in full. Risk will pass to you when the Products are delivered to you (or a person identified by you), unless you arrange your own carrier, in which case risk passes when the Products are handed to that carrier.
3.17. Transfer. We may transfer our rights and obligations under these Terms to another organisation. We will notify you in writing if this happens and ensure that the transfer does not affect your rights under the contract.
4. Faulty, damaged or incorrect Products
4.1. Our responsibility. If you are a consumer, then by law, we must provide Products that are of satisfactory quality, fit for purpose, as described at the time of purchase. If any Products you have purchased don’t comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Products, please contact us as soon as possible by email at freyamabelmakes@gmail.com to inform us of the fault, damage or error, and to arrange for a refund, repair or exchange. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
4.2. Rejecting Products. Beginning on the day that you receive the Products you have a 30 day right to reject the Products and to receive a full refund if they don’t conform as stated above. If you don’t wish to reject the Products, or if the 30 day period has expired, you may request that the Products are repaired or replaced. Within the first six months after you have received the Products, you’re entitled to a repair or replacement unless we can prove that the defect wasn’t present at the time you bought the Products. After the first six months, you must prove to us that the defect was present at the time of purchase in order to qualify for a repair or replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.
(a) If you request a repair or replacement during the first 30 day period, that period will be suspended while we arrange the repair or replacement and will resume on the day that you receive the repaired or replacement Products. If less than 7 days remain out of the original period, it will be extended to 7 days.
(b) If, after a replacement, the Products still don’t conform (or if we can’t replace them, as described above, or have failed to act within a reasonable time and/or without causing you significant inconvenience), you may have the right either to keep the Products at a reduced price, or to reject them in exchange for a refund.
(c) If you exercise this final right to reject the Products more than six months after you receive them, we may reduce any refund to reflect the use you have had of the Products.
(d) Within a period of six years after you receive the Products, if the Products don’t last a reasonable length of time (depending upon their nature), you may be entitled to a partial refund. Please remember that after six months have passed since you received the Products, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
4.3. Ineligibility. Please note that you won’t be eligible to claim under this clause 4 if we informed you of any faults, damage or other problems with the Products before your purchase; if you have purchased the Products for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the Products for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage, including damage caused by improper handling or use of natural materials used in the Products.
4.4. Safety and natural materials. Some Products include natural materials (such as wooden sticks used for hanging tapestries). These are not toys and should be kept out of reach of children. Due to their natural properties and handling during delivery, such components may be subject to minor damage in transit. This does not affect your statutory rights, but we recommend contacting us so we can agree an appropriate solution where possible.
4.5. Returning Products and refunds. To return Products to us for any reason under this clause 4, you may do so by post or another suitable delivery choice. Please retain proof of postage as this may be needed later. Contact us by email at freyamabelmakes@gmail.com for more information on where to return the Products. We will be fully responsible for the costs of returning Products under this clause 4 and will reimburse you where appropriate. Refunds under this clause 4 will be issued within 14 days of the day on which we agree that you’re entitled to the refund. Any and all refunds issued under this clause 4 will include all delivery costs paid by you when the Products were originally purchased.
4.6. Your rights. For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office. For international customers, please refer to consumer protection authorities in your respective countries for further details on your rights and remedies.
4.7. Business customers. If you are purchasing Products in the course of a business, trade or profession, the rights set out in this clause 4 (including the 30 day right to reject, repair or replacement rights and any extended remedies) do not apply. In such cases, our liability will be limited as set out in clause 6.
5. You have the right to cancel if you change your mind.
5.1. Your rights. If you are a consumer you have a statutory right to cancel your contract with us up to 14 days after the Products come into your physical possession (i.e. you or another person identified by you taking delivery of the Products under clause 3.15). You may cancel your contract and return the Products to us for any reason under this right. If you wish to cancel your order before receiving our order confirmation or if you wish to cancel the contract after receiving the order confirmation but before we have dispatched the Products, clauses 5.2 and 5.5 will apply. This right does not apply to Products that are made to your specifications or are clearly personalised (including custom-made tapestries based on images you provide). This is because such Products fall within an exception to the usual consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
5.2. Informing us. If you wish to exercise your right to cancel under this clause 5, you must inform us of your decision. You may do so in any way that is convenient to you. Please ensure that you inform us of your decision to cancel before the period in clause 5.1 expires. If you wish to cancel, please email us at freyamabelmakes@gmail.com.
5.3. Conditions for returns. When exercising your right to cancel, you must take reasonable care of the Products. You may handle them only to the extent necessary to establish their nature, characteristics and functioning (as you would in a shop). You should return the Products in their original condition where possible, including with any tags and packaging provided. For example:
(a) Products must be unworn and unused.
(b) Products must not have any marks or other signs of use.
(c) Products must be in their original condition.
(d) Products must have all original tags attached (where provided) and be in original packaging (where possible).
Please retain proof of postage, as this may be needed at a later date. Once we have received your return and confirmed that you’re eligible for a refund, we’ll send you an email confirmation, and you will be refunded to the original payment method within 14 days. If you handle the Products more than is necessary, we may reduce your refund to reflect any loss in value.
5.4. Returning Products. You must return the Products to us within 14 days of informing us that you wish to cancel. Unless the Products are faulty or not as described, you are responsible for the cost of returning the Products to us. Please follow the return instructions we provide to you when you contact us.
5.5. Sale Products and store credit. Your statutory rights to cancel (including the 14-day cooling-off period) apply regardless of whether Products are sold at full price or at a discount. However, this does not apply to Products that are made to your specifications or are clearly personalised.
5.6. Exchanges. If you wish to exchange a Product, please email us at freyamabelmakes@gmail.com to start the exchange process. After we accept your return and confirm in an email to you that it meets the conditions in clause 5.3, we’ll proceed with the exchange, subject to stock availability. Please note that if the Product you wish to exchange is out of stock, you will be refunded to the original payment method within 14 days.
5.7. Custom Products. Products that are made to your specifications or are clearly personalised (including custom tapestries created using images or designs you provide) cannot be cancelled or returned unless they are faulty or not as described. Please ensure that all details, images and instructions you provide are correct before placing your order. We are not responsible for any errors in the image, design, spelling, wording or specification provided by you where the final Product reflects the information you submitted.
5.8. Your rights. For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office. For international customers, please refer to consumer protection authorities in your respective countries for further details on your rights and remedies.
6. Our liability
6.1. Limitation of liability. We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms or as a result of our negligence (including that of our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We won’t be responsible for any loss or damage that is not foreseeable.
6.2. Purchases by consumers. We primarily supply Products for domestic and private use by consumers. We make no warranty or representation that the Products are fit for commercial, business or industrial use, or resale. We won’t be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
6.3. Liability not limited or excluded. Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
6.4. Handmade and natural materials. Our Products are handmade and incorporate natural materials and so may vary slightly from images, samples or descriptions. Such variations do not constitute a defect.
6.5. Consumer rights. Nothing in these Terms seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office. For international customers, please refer to consumer protection authorities in your respective countries for further details on your rights and remedies.
6.6. Business customers. If you are purchasing Products in the course of a business, trade or profession (and are therefore not a consumer):
(a) we exclude all implied terms, conditions, warranties and representations to the fullest extent permitted by law;
(b) our total liability to you in respect of all losses arising under or in connection with the contract shall be limited to the price paid for the relevant Products; and
(c) we shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of revenue or loss of opportunity.
7. Force majeure.
7.1. We won’t be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
7.2. If any event described under this clause 7 occurs that is likely to adversely affect our performance of any of our obligations under these Terms:
(a) We will inform you as soon as is reasonably possible;
(b) Our obligations under these Terms will be suspended and any time limits that we’re bound by will be extended accordingly;
(c) We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of Products as necessary;
(d) If the event outside of our control continues for more than 30 days we’ll cancel the contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
(e) If an event outside of our control occurs and you wish to cancel the contract, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible.
8. Data protection and privacy.
8.1. Our responsibilities. We respect your right to privacy and will process your personal data in line with our obligations under the UK GDPR and applicable data protection legislation. If you’re located outside the UK or EU, please note that your personal data may be processed in accordance with local data protection laws applicable to your country of residence. For more detailed information on how we collect, use, and protect your personal data, please refer to our privacy and cookies policy available on our Website.
8.2. Sharing your personal data. We use third-party service providers (including Shopify) to operate our Website and process orders and payments. These providers may process your personal data on our behalf in accordance with applicable data protection laws.
9. Termination.
9.1. Termination of access to the Website. We reserve the right to terminate or suspend your access to our Website at any time, without notice, for any reason, including but not limited to a breach of these Terms or any conduct that we believe is harmful to our interests or the interests of other users.
9.2. Consequences of termination. Upon termination of your access to the Website, your right to use the Website will immediately cease. You must discontinue all use of the Website and refrain from accessing it in the future.
9.3. Survival of obligations post-termination. The termination of your access to the Website won’t affect any rights or obligations that have accrued prior to termination. Provisions of these Terms that by their nature should survive termination, including but not limited to clauses related to data protection, liability, and dispute resolution, will continue to apply even after your access to the Website has been terminated.
10. General legal terms.
10.1. Intellectual property enforcement. We take the protection of our intellectual property seriously. If you breach any provision of these Terms relating to intellectual property, we reserve the right to take appropriate action, including requiring you to cease use immediately and pursuing any remedies available to us.
10.2. Consumer rights. Certain rights set out in these Terms (including the right to cancel under clause 5) apply only to consumers. If you are purchasing Products in the course of a business, trade or profession, you will not benefit from those rights.
10.3. No waiver. If we delay or fail to exercise any of our rights under these Terms, it doesn’t waive that right or any future rights.
10.4. Severance. If any part of these Terms is found unlawful or unenforceable, that part will be severed, and the remaining Terms will continue in full force.
10.5. Entire agreement. These Terms represent the complete agreement between you and us in relation to your use of the Website and purchase of Products.
10.6. Third party rights. No one else besides you and us has any rights under these Terms.
10.7. Applicable law. These Terms, the contract between us, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England and Wales. As a consumer, you’ll benefit from any mandatory provisions of the law in your country of residence. Nothing in this clause takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and us relating to these Terms, the contract between us, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.